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our ombudsmen and senior staff
executive management team
Walter Merricks CBE, chief ombudsman
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Tony Boorman, principal ombudsman and decisions director
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Barbara Cheney, company secretary
David Cresswell, communications director
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Roy Hewlett, operations director
Jeremy Kean, finance and IT director
Peter Stansfield, human resources director
David Thomas, principal ombudsman and corporate director
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