information for businesses covered by the ombudsman service
This section answers a number of frequently-asked questions (FAQs) about:
how we handle cases
process and procedures
where can I find an overview of the ombudsman's process and procedures?
Our guides for businesses (available to download from this website):
- give a brief overview of the complaints procedures that all businesses we cover need to have in place
- explain how the ombudsman fits into the complaints procedures and
- outline the ombudsman's procedures and general approach.
If you need any further information please contact our technical advice desk.