information for businesses covered by the ombudsman service
This section answers a number of frequently-asked questions (FAQs) about:
keeping in touch
guides to our process
what guides have you produced to help steer businesses through the ombudsman process?
Our guides for businesses (available to download from this website):
- give a brief overview of the complaints procedures that all businesses we cover need to have in place
- explain how the ombudsman fits into the complaints procedures and
- outline the ombudsman's procedures and general approach.
There is also our series of quick guides for businesses – giving a quick and informal overview of a range of technical issues, from case fees to calculating redress.
If you need any further information please contact our technical advice desk.