news updates for 1998 - 2001
For media enquiries, phone Emma Parker (020 7964 0966) or David Cresswell (020 7964 0134) in our communications team (out-of-hours media enquiries on 07718 658 306).
updates 1998 - 2001
ombudsman news - issue 11
21 December 2001
- investment related complaints
[issue 11 - PDF version opens in new window]ombudsman publishes new leaflet for use from 1 Dec 2001
30 November 2001
Financial Ombudsman Service officially becomes single port of call for financial disputes - from 1 Dec
27 November 2001
ombudsman publishes briefing note on awards for non-financial loss
26 November 2001
ombudsman news - issue 10
22 November 2001
- insurance related complaints
[issue 10 - PDF version opens in new window]
ombudsman launches new guide for financial firms
9 November 2001
proposed change to ombudsman jurisdiction - to cover UK customers of Europe-based banks and insurers
2 November 2001
technical briefing note on treatment of "windfalls" published today
22 October 2001
ombudsman news - issue 9
9 October 2001
- banking and loans related complaints
[issue 9 - PDF version opens in new window]
Final version of complaints-handling rules published today [PDF version opens in new window]
5 October 2001
ombudsman news - issue 8
10 September 2001
- investment related complaints
[issue 8 - PDF version opens in new window]
ombudsman news - issue 7
15 August 2001
- insurance related complaints
[issue 7 - PDF version opens in new window]
ombudsman news - issue 6
27 July 2001
ombudsman news - issue 5
12 July 2001
[issue 5 - PDF version opens in new window]
ombudsman service publishes annual review of personal finance disputes
26 June 2001
amendments to complaint-handling rules
15 June 2001
Financial Ombudsman Service publishes "mortgage endowment complaints assessment guide"
5 June 2001
ombudsman news - issue 4
1 June 2001
briefing note - 'telling your customers about the Financial Ombudsman Service'
1 June 2001
ombudsman news - issue 3
29 March 2001
[issue 3 - PDF version opens in new window]
ombudsman news - issue 2
14 March 2001
[issue 2 - PDF version opens in new window]
Ombudsman publishes insurance complaints round-up
31 January 2001
Financial Ombudsman Service Plan & Budget 2001/02
17 January 2001
final rules published on complaint-handling and the new ombudsman service
14 December 2000
proposals for funding the Financial Ombudsman Service
30 November 2000
Banking Ombudsman publishes new annual report
22 November 2000
Ombudsman acts to streamline endowment mortgage complaints
5 October 2000
Ombudsman approach to complaints about TESSAs - guidelines issued today for banks and building societies
26 September 2000
new Financial Ombudsman Service kicks off season of roadshows at Derby County football ground
7 September 2000
first annual report charts progress in setting up the new single Financial Ombudsman Service
2 August 2000
proposals for new complaints-handling arrangements and the new single ombudsman service receive widespread support
25 May 2000
the Financial Ombudsman Service appoints Jane Whittles as Principal Ombudsman (Investment)
2 May 2000
"Consumers deserve a simple and highly visible complaints service" says Consumer Panel
10 May 2000
new Financial Ombudsman Service to hold consultation workshop
10 December 1999
Financial Ombudsman top line-up
17 November 1999
new complaints-handling rules proposed to underpin new ombudsman scheme
10 November 1999
new start for Ombudsman in Docklands
3 November 1999
Chief Operating Officer appointed
23 July 1999
new Chief Ombudsman appointed
15 June 1999
Chief Financial Services Ombudsman to be appointed
19 March 1999
FSA announces new Ombudsman scheme board
22 February 1999
FSA appoints Ombudsman steering group
30 March 1998