ombudsman working with PALS (the Patient Advice and Liaison Service)
The Financial Ombudsman Service is working with the Patient Advice and Liaison Service (PALS) – the organisation that works across the NHS as an impartial facilitator, handling patient and family concerns – to help raise awareness of the ombudsman service and its role in resolving financial disputes.
Consumers typically come into contact with PALS at a time when they are facing particular challenges and difficulties – some of which may be financial and could include problems with a financial firm.
This work with PALS builds on initiatives the ombudsman service has already launched with other key "trusted individuals" including teachers and education workers.