the Financial Ombudsman Service and Able magazine
The Financial Ombudsman Service is delighted to be working with Able – the disability lifestyle magazine – to help raise awareness of the Financial Ombudsman Service's impartial role in settling financial disputes. This includes coverage in the latest issue of Able [PDF format opens in new window]
The ombudsman service was set up by law as a free service for consumers and can look at a wide-range of financial disputes, from loans and mortgages to insurance and credit cards. If you've fallen out with your bank, insurance company or finance firm, our tips on complaining may help to make sure your complaint is taken seriously.
out and about ...
We regularly take part in events such as Beyond Boundaries and mobility roadshows – where we promote awareness of the ombudsman and seek feedback on the problems that people with disabilities may have encountered in financial services.
So come and meet us when we're out and about, to find out more about our service. You may even find yourself the proud owner of one of our high-visibility rucksacks, specially designed with wheelchair users and blue-badge holders in mind! The free rucksacks come with an information pack containing:
top tips for complaining [PDF opens in new window]
"what is an ombudsman?" - how a Swedish word first used in 1809 is now recognised globally [PDF opens in new window]
"settling financial disputes without taking sides" [PDF opens in new window]
Our outreach work with people with disabilities has also included:
- coverage on Disability Now's website, Disability Review magazine [PDF opens in new window] and Progress magazine
- consultation with local groups on how we approach disability issues (for example, our use of "easyread" and accessible text).
our service is for everyone ...
We aim to meet the particular needs of our consumers. So if you need help or information about our service in a different format or language, just let us know and we'll do our best to help.