ordering supplies of our consumer leaflet
Our leaflet, your complaint and the ombudsman – as required under the ombudsman rules – is available in packs of 25 at £5 per pack (including postage and packaging).
order form for consumer leaflet – "Word" version
order form for consumer leaflet – PDF version
You will need to download and complete our order form and send it to us with a cheque. We do not issue invoices or accept credit card payments.
Supplies are free to public libraries and consumer advice agencies such as citizens advice bureaux and trading standards departments.
For help ordering email publications or phone 020 7964 0092.
Our technical note, telling consumers about the Financial Ombudsman Service, gives details about the requirement to send consumers our consumer leaflet. It also includes information about:
- the option for businesses of printing the leaflet themselves;
- arrangements for businesses who deal with consumers (and their complaints) over the internet;
- the use of our logo by businesses – to help promote consumer awareness of the ombudsman.