ombudsman
case
studies 
issue 5
| Aimed at financial firms and professional advisers – and at consumer advice agencies – we focus each month on news from one of our three case-handling divisions: insurance, banking and loans, and – this month – investment. |
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This second investment edition of ombudsman news again reflects a very busy period. Mortgage endowment complaints continue to dominate our caseload and we summarise the mortgage endowment complaints assessment guide we published recently. We hope firms will choose to adopt the procedures in this guide, which are designed to provide a fair basis for resolving these complaints within a reasonable time.
In this edition we also:
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take a look at some pension review issues, including ‘no-loss’ pension review cases;
- outline our treatment of cases involving windfall payments, pending the result of the ruling in the High Court;
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examine some matters arising from the court ruling in the Equitable Life case;
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report on the establishment of the Investment Liaison Forum; and
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bring you up to date on some of our preparations for when the Financial Services and Markets Act comes into force later this year.
Complaints about spread betting and investment performance feature in our case studies, as well as a selection of recently-concluded investigations which illustrate the range of other complaints we receive.
We were pleased to receive so much positive feedback about our first edition and hope you will continue to find ombudsman news a useful source of information about our activities.
Produced by the communications team at the Financial Ombudsman Service We hold the copyright to this publication. But you can freely reproduce the text, as long as you quote the source. © Financial Ombudsman Service Limited, May 2001