ombudsman

news
from the investment division

financial ombudsman service logo
May 2001 Financial Ombudsman Service

in this issue
about this issue
divider
mortgage endowment complaints assessment guide
divider
redress for mis-sold pension contracts
divider
treatment of cases involving windfalls
divider
issues relating to matters referred to the courts by Equitable Life from December 1998
divider
performance management
divider
spread betting complaints
"#"case studies
divider
complaint form for customers of SFA-regulated firms
divider
a selection of recent cases
divider
introduction of new complaints-handling process for customers of PIA-regulated firms
divider
managed portfolios and tax issues
divider
‘no loss’ pension review cases
divider
investment liaison forum
divider
telling your customers about the financial ombudsman service
managed portfolios and tax issues
curve

 

Over the years we have seen a small but significant number of cases relating to the management of tax issues in the context of managed portfolios. These cases usually involve discretionary managed portfolios where, as part of the customer agreement, the manager is given the right to buy and sell assets on the customer’s account without consultation.

Where complaints arise, there has generally been a misunderstanding between the investor and the manager about exactly who is responsible for what. Some investors believe, mistakenly, that the manager is responsible for the investor’s tax affairs. Managers do sometimes offer this facility, but their responsibility is normally limited to providing the investor’s accountant with relevant details about the portfolio.

Other misunderstandings revolve around capital gains tax issues. Portfolio management agreements may refer to the fact that the manager will monitor the portfolio’s capital gains tax situation, with a view to making sure the annual allowances are used. What may be less clear, however, is whether it is down to the investor or the manager to obtain information which could affect the investor’s overall capital gains position, such as historic information about holdings in existence when a portfolio was originally set up and details of investments held outside the portfolio.

Complaints based on such misunderstandings illustrate the importance both of clear communication between investor and firm and of good record keeping.

 


Produced by the communications team at the Financial Ombudsman Service We hold the copyright to this publication. But you can freely reproduce the text, as long as you quote the source. © Financial Ombudsman Service Limited, May 2001
about us| publications | how to complain | FAQs | news | links | search | contact us | HOME