ombudsman news
Our regular newsletter for people interested in financial complaints – and how to settle or prevent them – providing news, recent case studies and feedback from the ombudsman service.
ombudsman news – issue 70
24 June 2008
includes:
- a round-up of recent mortgage complaints
- case studies illustrating recent pension-related complaints
- ombudsman focus on some of the queries put to our technical advice desk about recent changes to the dispute resolution rules; and
- Walter Merricks, chief ombudsman, on the financial services practitioners he considers to be ‘unsung heroes’
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ombudsman news is our regular newsletter for people interested in financial complaints – and how to settle or prevent them. It provides news, recent case studies and feedback from the ombudsman service.
It gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure. The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.
For more information about the ombudsman approach, please contact our technical advice desk on 020 7964 1400.