policy statements and other documents
These documents – including policy statements setting out our strategic approach to key corporate issues – are produced by our research and policy unit.
our strategic approach to transparency
this policy statement sets out decisions of principle that our board made during summer 2008 on transparency issues – following a review, including an independent report by Lord Hunt of Wirral
our strategic approach to accessibility
this policy statement sets out decisions of principle that our board made during summer 2008 on accessibility issues – following a review, including an independent report by Lord Hunt of Wirral
publication of complaint data: next steps
this document deals with the practical matters involved in implementing the decision of principle to publish complaints data on individual financial businesses
"retail distribution review": ombudsman implications
this document sets out the ombudsman service's position in relation to the FSA's "retail distribution review" (RDR)