online consumer credit resource
In this section of our website you'll find a collection of online documents, reference materials and links - giving more background to our consumer credit remit that came into effect in April 2007.
This section may be of particular interest to:
- consumer advisers (such as debt and money advisers) and
- businesses with a standard consumer credit licence (automatically covered by law by the ombudsman).
consumer credit businesses and the ombudsman [PDF version opens in new window]
our booklet giving a brief overview of the complaints procedures that all businesses with a standard consumer credit licence need to have in place - and explaining how the ombudsman fits into the complaints process
our quick guide to ...
our role in settling consumer credit disputes [PDF version opens in new window]
information for businesses covered by the ombudsman service
quick and easy access to the most frequently-asked questions (FAQs) from small businesses - about all aspects of our process and procedures
the official complaints-handling rules for consumer-credit businesses
the Consumer Credit Act 2006
providing the statutory framework under which consumer-credit activities are carried out and regulated in the UK
our consultation paper
published in June 2006 - explaining the technicalities of the ombudsman's remit over consumer-credit disputes, inviting feedback on issues such as our funding for this work, and asking for comments on the draft rules for handling consumer-credit complaints (amending the rules contained in the "DISP" section of the FSA's Handbook)
our December 2006 feedback statement [PDF version opens in new window]
summarising the responses we received to the consultation on the proposed rules for the consumer credit jurisdiction
consumer credit complaints - one year on
in issue 68 of ombudsman news (March 2008) - we provided an update on disputes involving consumer-credit businesses - a year since they came under the ombudsman service for the first time
consumer-credit businesses - welcome from the ombudsman
in issue 60 of ombudsman news (March/April 2007) - following the widening of our remit to include consumer credit businesses - we set out the types of consumer-credit complaints we can consider, the preparations we made in advance of our new remit and the resources available for businesses
details of the series of roadshows that we ran for consumer credit businesses in the run-up to April 2007, when the consumer credit jurisdiction came into effect